HOW SCORING WORKS
No LLM scores your calls.
You send us recorded calls. Your scorecard decides what a good call looks like. The software answers each question on it, your rules turn those answers into points, and anything it cannot back up from the recording goes to a person. Here is the whole process, start to finish.
01
Your calls come in
Straight from your phone system, or a transcript you already have. No new hardware, and no change to how your team works.
02
We tidy up the transcript
Who said what gets sorted out, and only the parts your scorecard asks about are kept.
03
Every question gets an answer
One model gives each question on your scorecard a number — how confident it is. It does not write comments, opinions or verdicts.
04
Your rule decides pass or fail
A rule you set turns that number into a pass or a fail. Same rule every time, and which one was used is saved with the result.
05
The proof is checked
Whatever it quotes as proof is checked against the recording. If those words are not there, the question goes to a person instead of being marked.
06
Points are added up
A pass earns that question’s points. A fail earns none. Anything sent to a person waits for a real decision.
07
You get a score you can defend
Points are added up against your pass mark, and every result keeps the evidence behind it — so you can show an auditor exactly how it was reached.
Can it still get a call wrong?
Yes. No model is right every time, and anyone who tells you otherwise is selling something. What matters is what happens next: a wrong number can cost you one question, but it cannot quietly turn a fail into a pass. Anything it is unsure about goes to a person, with the reason written down.
WHAT YOU CAN CHECK
Every score keeps its evidence.
Each question stores the words from the call that support it, and where in the call they were said.
The rule that decided is saved with the result.
You can see which pass mark was applied to that call — not the one in force today.
Anything it cannot prove goes to a person.
A question with no support in the recording is not guessed at. It goes for review, with the reason written down.
See it on your own calls.
Send us 1,000 minutes of your own calls. No card, no setup call, no lock-in. You will see the scores, the evidence, and the calls that need a human.